Please understand that it will take us up to 7-10 working days to process your order (weekends or holidays will be extended). We will email you a tracking number once your order ships.
* It will take us extra 48 hours to confirm your payment, if it is considered to be potentially high-risk.

Estimated Shipping Time: 4-7 working days depending on your country zone.

I changed my mind, how do I cancel my order?
To receive a full refund you must cancel your order within 48 hours of purchase, otherwise a 10% fee will be charged.
If the hair has already been shipped, we are unable to cancel the order (even if it is within the 48 hour time frame)

I typed wrong address, may I change the shipping address?
The order confirmation email will be sent to double check your shipping address.
If the hair has already been shipped, please note that you are responsible for any extra charges for shipping address changes.

* Taxes & Duties:
Your order will be shipped out via FedEx or DHL. The international packages we ship are DDU (duties and taxes unpaid), which means the price of the goods you purchase from our website does not include any duties, taxes, and customs charges.
If you are a customer outside of America, you will be charged applicable inbound duties, and taxes by your local Customs Authority. These fees are paid to your local government, not collected by Hotbraids.
To shorten transit time, FedEx or DHL may pay on your behalf for any duties and taxes when your package enters your country. You may receive an invoice from them after the delivery of goods, for the charges they have paid on your behalf at the destination.
As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on importing human hair extensions.